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Customer Service Quality Administrator (Commercial)

Newton Abbot, Devon

Business Support

£20,085.00

Full time / Permanent

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Job description

Big Ant are currently recruiting for a Customer Service Quality Administrator role on behalf of our client based in Newton Abbot.

Our client is looking for someone to interact and coach the Customer Service team, ensuring the effective implementation of quality whilst compiling records to demonstrate an effective and positive change within the team and ultimately with the client.

Key Duties:

Providing guidance and assistance on training and quality matters.

Assist the quality and complaints lead in the setting of objectives and targets.

Supporting the development of the customer service team.

Complete reporting requirements for training and quality lead.

Interpret and analyse information to identify business improvements.

In quieter periods and when requested by training and quality lead to work operational caseload.

Pursue personal development of skills and knowledge necessary for the effective performance of the role.

Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures.

Any other tasks deemed by the company to be necessary for the successful completion of the role.

Skills:

Strong process skills.

Excellent communication skills with an excellent telephone manner.

Positive 'can do' attitude.

Customer Service experience.

Calm and methodical manner.

Planning and organisational ability.

Problem solving and decision-making skills.

Approachable and willing to support others with a proactive attitude.

Effective interpersonal skills.

Ability to adapt to a fast-changing environment.

Contact Gemma or Ash for further details or an informal chat about the role.


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