Customer Service Advisor (jw30)

My client Is currently seeking experienced customer service advisors for their Newton abbot based offices.

The role includes using a chat bot function to communicate so good IT knowledge is essential.

A Saturday or Sunday is required with one day off in the week but the hours will be office hours.

Job description:

• Responsible for establishing and maintaining excellent customer relations, taking opportunities to impress
• Using diplomacy and great tact you will handle complaints with professionalism
• Follow established procedures to triage complaints to Senior staff when necessary
• You will make sure all appropriate information/evidence has been collated before handing over cases to other members of the team or department
• Feedback any significant positive or negative comments from customers/yourself relating to products and services offered
• Feedback to Team Leader on any issue caused by any PDS system/Web/process failure
• Responsible for making sure all appropriate information/evidence is collated before handing over

Person specification:

· Knowledge of customer service principles and best practices

· Good geographical knowledge of the world

· Proficient in computer use and ability to learn new software packages

· At least 2 years’ experience in similar role or customer facing role from outside PDS

· Or at least 12 months experience in a Junior Sales role in PDS Contact Centre

· English and Maths GCSE at level C or above

· Excellent interpersonal skills and ability to connect with others

· An enthusiastic approach to sales and customer service

· Honesty & Integrity

· Great communicator – both verbally and in written form

· Positive, self-motivating attitude

· Reliability

· Ambitious nature

· Ability to work autonomously and manage own workload/deadlines

Benefits:

• Company pension
• Employee discount
• Flexitime
• On-site parking
• Referral programme
• Store discount

Work Location: In person