Key Client Management Lead (SG/MA)
Plympton, Devon
Commerical or Office
up to £35,000 PA
Full time / Permanent
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Do you thrive on building relationships, leading a team, and growing key accounts? Ready to take the lead in a role where strategy meets sales? Then you might be just who we're looking for.
Big Ant Recruitment are working with a well known training consultancy company to find their next Key Client Management Lead - someone who's as comfortable managing high-value relationships as they are coaching a team and spotting new business opportunities. You'll be the driving force behind our Key Client team, owning your portfolio while helping the team smash targets and deliver exceptional service.
What you'll be doing:
Leadership
- Lead and inspire our team of Key Client Managers.
- Plan and deliver sales campaigns that support business growth.
- Shape and implement strategies to secure long-term client partnerships.
- Keep your finger on the pulse of industry trends and competitor activity.
- Report on outcomes and team performance to senior management.
- Coach, mentor and develop your team through regular 1:1s.
Client Account Management
- Manage a portfolio of high-spending clients - be their go-to person.
- Build lasting relationships with key decision-makers.
- Identify ways we can do things better - and actually make them happen.
- Gather feedback, spot opportunities and strengthen client loyalty.
Sales & Growth
- Maximise revenue and hit your targets - consistently.
- Uncover new opportunities within your client base.
- Lead or support sales campaigns with our marketing and leadership teams.
- Promote and sell our full range of services (cross-sell and upsell like a pro).
- Collaborate across teams to deliver seamless service.
Admin & Reporting
- Book training and consultancy services using our internal system.
- Prepare detailed proposals and training reports with input from experts.
- Keep client records up to date in the CRM.
- Support with GDPR compliance and tender submissions.
Why join ?
Our client is a collaborative, people-first business that believes in doing things properly, but with heart. We offer genuine opportunities to make an impact, grow your career, and be part of a team that backs each other all the way.
