Client Account Manager (GB/PLY/AM)

Company overview

Our client is a well-established, family-run specialist technology distributor operating on a trade-only basis. With nearly five decades of experience, the business has built a strong reputation for delivering innovative solutions across the office supplies, IT and electrical reseller markets.

With a close-knit team of professionals, the organisation combines deep industry expertise with a highly customer-focused approach and long-standing supplier partnerships. The business has received multiple industry awards in recent years, recognising its commitment to innovation, sustainability, and service excellence, including accolades for both sustainability initiatives and wholesale performance.

Role title: account manager (office-based, hybrid after six months)

Role purpose

This role is focused on supporting and developing existing customer relationships to drive sustainable business growth. You will deliver a consultative service, leveraging product knowledge to meet client needs, while supporting day-to-day inbound activity and collaborating with external account managers to generate additional revenue opportunities.This is working with existing customers, no cold calling will be required. 

Key responsibilities

• Manage and progress inbound customer enquiries, guiding opportunities through the full sales cycle
• Develop and support existing customer initiatives to maximise account performance
• Provide a consultative approach, demonstrating a strong understanding of product features and solutions
• Support external account managers in identifying and securing incremental business opportunities
• Ensure all customer orders are processed accurately and efficiently within internal systems
• Represent the business at industry events and conferences when required

Skills and experience

• Proven experience within a B2B commercial or sales environment
• Strong relationship-building capability with a customer-centric mindset
• Demonstrable experience working towards and achieving targets
• Highly self-motivated with a results-driven approach
• Excellent communication skills, particularly over the telephone
• Good working knowledge of sales processes and commercial operations
• Proficient in Microsoft Office, including Excel (e.g. VLOOKUP, pivot tables)
• Strong analytical, organisational, and time management skills
• Ability to influence and engage stakeholders effectively
• Comfortable working both independently and as part of a team

Personal attributes

• Professional and well-presented
• Proactive and driven
• Organised and reliable
• Positive and collaborative approach

Remuneration and benefits

• Basic salary: £28,000 – £30,000
• Nest pension scheme
• 20 days annual leave plus Bank Holidays
• Christmas closure (not deducted from annual leave)
• Holiday entitlement increasing to 25 days after five years’ service
• Hybrid working after 6 months to suit the successful person. 

This position offers an opportunity to join a stable, forward-thinking business with a strong reputation in its sector, providing scope for development within a supportive and commercially focused environment.